Company Description

iYellow Captions is dedicated to advancing equitable communication access through the provision of transcription of the spoken word.

Our core values guide our work. Equitable Access - participate and champion diversity and inclusivity in connection through communication. Celebrate Differences - we celebrate our diversity and are proud of our differences. We look for the unique qualities and perspectives each person and partners bring to our team.  It is through this lens we are better positioned to assist those in need of our services.  Raise the Bar - we continually strive to hold ourselves and our clients accountable to higher expectations and break the barriers and assumptions of the status quo.

Role Description

The scheduler is a customer service-oriented team member, critical to achieving iYellow Interpreting’s mission of advancing equitable communication access through transcription of the spoken word. In collaboration with the iYellow Captions team, they ensure a positive experience for all iYellow Captions’ stakeholders.

Responsibilities

  • Respond to service requests.
  • Manage service requests.
  • Assign service providers.
  • Attention to detail
  • Ability to work with clients in different time zones (nationally and internationally).
  • Ensure event preparatory materials are received in advance.
  • Manage database of proprietary scheduling system.
  • Manage client and provider experience in alignment with our commitment to superior customer service.
  • Other duties as assigned.

Requirements

  • Associate degree or higher, preferred.
  • Four years of customer service experience, preferred.
  • Communicates well one-on-one, in small groups.
  • Clear, precise, well-organized communication.
  • Collaborate with team members to improve efficiencies.
  • Sees the big pictures. Passionately finds ways over, around or through barriers to success.
  • Generates new approaches to problems or innovations to established best practices.

If you’re looking to make a positive change, iYellow Group is the place to be. Contact us today to get started on your journey!

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